Shipping policy

At HOUSE OF ATLAS, we are committed to providing a smooth and reliable shipping experience for our customers across Australia and internationally.

Order Processing

All orders are carefully processed and prepared before shipment. Once your order has been confirmed, you will receive an email notification with your order details.

Please note that processing times may vary during busy periods, promotional events, or public holidays.

Shipping

We offer Standard Shipping across Australia and internationally.

Delivery times may vary depending on your location, carrier operations, and seasonal demand. Once your order has been dispatched, tracking information will be provided so you can follow your shipment.

While we aim to deliver all orders promptly, occasional delays may occur due to circumstances outside our control.

International Duties & Taxes

Please note that international orders may be subject to import duties, taxes, customs fees, and other charges imposed by the destination country. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

House of Atlas is not responsible for any customs duties, taxes, or import fees incurred on international shipments. If these charges are refused or unpaid, the parcel may be returned to us or abandoned by customs. Any return shipping costs, customs charges, or fees incurred will be deducted from any applicable refund.

We recommend checking with your local customs office before placing an order to understand any potential charges that may apply.

Tracking Your Order

After your order has been shipped, you will receive a confirmation email containing tracking details. Please allow some time for tracking updates to appear after dispatch.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout. HOUSE OF ATLAS is not responsible for delays or delivery issues caused by incorrect or incomplete address details.

Lost or Delayed Parcels

If your order is significantly delayed or appears lost in transit, please contact our support team and we will assist you in resolving the issue with the shipping carrier.

Delivery Disclaimer

Once an order has been handed over to the shipping carrier, delivery times are managed by the courier service. HOUSE OF ATLAS is not liable for delays caused by weather conditions, carrier disruptions, or unforeseen logistical issues.