Orders & Shipping
How long does shipping take?
Shipping times may vary depending on your location and order demand. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship to selected countries worldwide. Shipping availability and delivery times are calculated at checkout.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email to monitor your shipment in real time.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, modifications may no longer be possible.
Returns & Exchanges
What is your return policy?
We accept returns within a specified return window after delivery, provided items are unused, unwashed, and returned in their original condition with tags attached.
How do I request a return or exchange?
To start a return or exchange request, please contact our support team with your order number and reason for return.
Are return shipping costs covered?
Return shipping costs may vary depending on the reason for return and your location.
When will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within a few business days back to your original payment method.
Products & Sizing
How do I choose the correct size?
We recommend reviewing our size guide before placing an order to ensure the best fit.
Will sold-out items be restocked?
Selected styles may be restocked depending on demand and availability.
Do product colors look exactly the same in person?
We aim to display colors as accurately as possible, though slight variations may occur due to screen settings and lighting.
Payments & Security
What payment methods do you accept?
We accept major credit/debit cards and secure payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure and encrypted payment gateways to ensure your information remains protected.
Contact & Support
How can I contact HOUSE OF ATLAS?
You can reach our support team through the Contact Us page or by email for any questions regarding orders, shipping, or general inquiries.
What are your customer support hours?
Our support team is available during standard business hours, and we aim to respond to all inquiries as quickly as possible.